If the event that your purchase from Fiji Graphics does not meet your satisfaction, you may return it within 1 month (30 days) of your purchase. To return an item, it must be new, unused and in its original packaging. Sample products are not eligible for returns. If you want to return an item by mail, follow steps below:
For returns, call us toll free at Toll Free: 800-344-6445
Items can be returned to:
Fiji Graphics 1656 Ridge Rd Webster, NY 14580
Please include a copy of your receipt or credit card purchase information. Upon receipt, Fiji Graphics will refund the cost of your purchase minus shipping costs. If you are returning a product (no sample products) but have no receipt, you may also include a copy (or original) packing slip that was included in your shipment. Fiji Graphics will make every reasonable attempt to help locate receipt in company records of both online purchases. Values for items are determined by the amount paid on the relative receipts and paperwork, only
The applicable taxed amount will be included with your refund. Shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our own error. Refunds will be provided in “like form” as payment was originally rendered.
Fiji Graphics does not offer an exchange service at this time. New order can be placed once items are fully returned and processed.
Exceptions to General Return Policy:
Products other than blades may be returnable or exchanged only if the packaging is unopened and a receipt is provided. Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except returns as required by law. Fiji Graphics reserves the right to limit returns or exchanges.